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09 Jan January: National Mentoring Month

January 2013 marks the 12th anniversary of National Mentoring Month, an annual campaign to recruit volunteer mentors for young people. 

Mentors, backed by quality mentoring programs, play a powerful role in preventing substance abuse and youth violence, as well as boosting academic achievement and workforce readiness. Studies have shown a more than 250 percent return on a $1 investment in mentoring and a myriad of quality of life benefits to the mentor, too. Mentors help build young people’s character and confidence, expand their universe and help them navigate pathways to successful adulthood. Despite this proven impact, the gap between the number of mentors and the number of young people who need a mentor is still too large. While three million young people have a mentor, 15 million need a caring adult mentor in their lives. 

For additional information about National Mentoring Month, visit SERVE.gov/MENTOR.  For more information and resources on quality youth mentoring and MENTOR’s network of Mentoring Partnerships and programs, visit www.mentoring.org or contact Prestige.

11 Dec HR Holiday Humor: The Christmas Party Memo

December 1…To All Employees 

I’m happy to inform you that the company Christmas Party will be held on December 23rd at Luigi’s Open Pit Barbecue. There will be lots of spiked eggnog and a small band will play traditional carols…feel free to sing-along. And don’t be surprised if our CEO shows up dressed as Santa Claus to light the Christmas tree.

Exchanging gifts among employees can be done at this time. Please remember to keep gifts to the agreed $10 limit.

Merry Christmas to you and yours,

Patty Lewis, Human Resources Director

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December 2…To All Employees 

In no way was yesterday’s memo intended to exclude our Jewish employees. We recognize that Hanukkah is an important holiday and often coincides with Christmas (although not this year). However, from now on we’re calling this party our Holiday Party. The same policy also applies to employees who are celebrating Kwanzaa at this time. There will be no tree or Christmas carols sung. 

Happy holidays to you and yours.

Patty Lewis, Human Resources Director

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December 3…To All Employees 

Regarding the anonymous note I received from a member of Alcoholics Anonymous requesting a non-drinking table, I’m happy to accommodate your request but please remember that if I put a sign on the table that reads “AA Only” you won’t be anonymous any more. 

In addition, we’ll no longer be having a gift exchange because union members feel that $10 is too much money. 

Patti Lewis, Human Resources Director

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December 7…To All Employees 

I have arranged for members of Overeaters Anonymous to sit farthest away from the dessert table and for pregnant members to sit closest to the restrooms. Gays are allowed to sit with each other. Lesbians do not have to sit with gays; each group will have its own table. And, yes, there will be a flower arrangement for the gay men’s table. 

Happy now? 

Patty Lewis, Human Resources Director

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December 9…To All Employees 

People! People! Nothing sinister was intended by wanting our CEO to play Santa Claus. Even if the anagram for “Santa” does happen to be “Satan.” There is no evil connation to our own little “man in a red suit.” 

Patti Lewis, Human Resources Director

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December 10…To All Employees 

Vegetarians! I’ve had it with you people. We’re holding this party at Luigi’s Open Pit Barbecue whether you like it or not. You can just sit at the table farthest from the “Grill of Death” as you call it, and you’ll get salad bar only including hydroponics tomatoes. Tomatoes have feelings too, you know. They scream when you slice them. I can hear them now. I hope you have a rotten holiday. 

You Know Who This Is!

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December 14…To All Employees 

I’m sure I speak for all of us in wishing Patty Lewis a speedy recovery from her stress-related illness. I’ll continue to forward your cards to her at the sanitarium. In the meantime management has decided to cancel the Holiday Party and give everyone the afternoon of the 23rd off with full pay. 

Terri Bishop, Acting Human Resources Director

11 Dec Two New Employment Discrimination Laws Go Into Effect In California In 2013

Effective January 2013, two new California laws will broaden what constitutes discrimination based on an employee’s sex or religion.  Practices that may have been lawful for 2012 could now create liability and litigation for 2013. 

Breast-Feeding Discrimination
Although the California Labor Code already requires employers to provide accommodations for women who are breast-feeding, a new law provides additional recourse for women who have encountered breast-feeding discrimination. 

Historically, Title VII has been the most common statute for women seeking recourse for breast-feeding discrimination, but several federal courts have rejected these claims.  The Obama administration’s health care reform law requires employers to provide nursing mothers with a reasonable break time and place to express breast milk, but it does not provide recourse for discrimination related to breast-feeding. 

Businesses must be ready to meet the challenges of implementing this new law.  First, employers should consider updating their employee handbooks or implementing a breast-feeding policy.  Second, employers should take seriously any complaints from employees relating to breast-feeding and should treat these complaints with the same seriousness as they would a complaint based on race or age discrimination. 

Religious Dress and Grooming Practices
Another new law deals with religious discrimination, requiring employers to reasonably accommodate an employee’s appearance at work. 

The law clarifies that “religious dress and grooming practices” are covered by the protections against religious discrimination.  These terms are broadly construed to include religious clothing and coverings (such as turbans and yarmulkes) and jewelry and artifacts (such as a cross or Star of David), or anything else that is part of the observance of an individual’s religious beliefs.  An employee’s head, facial or body hair that are part of the observance of an individual’s religion are also protected. 

Employees observing their religion must be reasonably accommodated.  However, the new law specifically states that segregating an employee from the public or other employees is not a reasonable accommodation. 

So what do employers do?  Just as they do with disability accommodations, employers should work with employees to find a solution suitable to both parties.  Any inclination to isolate or segregate an employee, or any other solution that may be perceived as a punishment or a demotion, should be avoided.  Of course, documenting an employer’s proposed reasonable accommodations is a must. 

For assistance with implementing solutions to these new laws, contact Prestige.

07 Dec Ain’t No Cure for the Holiday Blues

Yesterday we addressed the issue of holiday gift giving in the workplace.  Today we look at another side to the holiday season… depression.

It’s that time of year again: caroling, Charlie Brown, trees, mistletoe, shopping, and family. All the good stuff, right? For most people, that’s true. But for some people, the holidays are a time of sorrow and loneliness. And for people with clinical depression, they can be especially trying. As an employer, you’re in a bit of a bind ― while the holiday blues are temporary, ongoing depression isn’t, and clinical depression likely qualifies as a disability under the Americans with Disabilities Act.

Lifting spirits without increasing liability
How do you tell the difference between the blues and depression? You may not be able to, which means that if you’ve got an employee who seems particularly down as the holiday season bears down on him, you need to be very sensitive; you might be dealing with a disability that requires accommodation. How do you avoid a misstep when you can’t ask the employee if he’s been diagnosed with depression? It isn’t easy, but here are a few suggestions that might make your task ― and your employee’s ― a little easier.

Make your office holiday festivities truly optional
Lots of employers require attendance at holiday parties, while others claim they’re optional but really expect their employees to be there. Also, many workplaces have other holiday activities that everyone’s expected to join in, such as adopting a family for Christmas or coming together to decorate an office Christmas tree. Don’t get me wrong, all of those things are great . . . but do yourself and your employees a favor by making sure everyone knows that the events really are optional and that no action ― formal or informal ― will be taken if they don’t attend.

For employees with depression, whether permanent or situational, gearing up for festivities can be very difficult. When everyone around them is bubbly and joyous, they may feel isolated and have increasing feelings of sadness. And while they may be able to pull off the appearance of feeling fine, they might not be able to stay “up” for a five-hour shindig. If you have an employee dealing with clinical depression, excusing him from the annual holiday festivities would certainly qualify as a reasonable accommodation ― so make it, without being asked. Your employees probably all want to join the party, but some of them simply can’t.

Don’t try to spread the holiday spirit

Lots of people respond to people who are sad and withdrawn ― especially around the holidays ― by trying to cheer them up and getting them to share in the happiness. But when people are depressed, your efforts aren’t going to work. And if you’re the employer, chances are they’ll feel pressured to buck up and join in because their boss wants them to. Instead, give them some space, and let them decide what they’re capable of when it comes to holiday festivities.

You’re not a doctor, so don’t try to play one in the office
Thanks to the Internet, the world is at our fingertips. As a result, lots of us feel like we know a little something about many, many things. Maybe we do. But no amount of self- diagnosing on WebMD makes you qualified to tell your employees that they’ve got depression . . . or that they don’t.

If your employee has a medical condition that he wants you to know about, he’ll tell you. Don’t try to diagnose one for him. Whether you’re right or wrong, he’ll likely resent your “diagnosis.” What’s more, it can land you in legal trouble. Even if the employee isn’t depressed or disabled under state or federal law, he may now be able to claim that you regarded him as disabled ― a protected class under antidiscrimination laws. React to his behavior if it’s appropriate, but don’t try to categorize it as a medical condition.

Don’t worry, be happy?
Whatever you do, don’t tell a depressed employee to act happy. Really, this stuff actually happens! I’m aware of employees suffering from depression who’ve been instructed to act happy in the workplace because their apparent unhappiness was affecting others. If you have an employee who is suffering from clinical depression, you’ve essentially just told him that he needs to hide his disability at work.

You don’t have to have a workplace full of people moping around. And generally, it’s OK to have your employees check their personal issues at the door when they come to work. But unless your employee is Julie the Cruise Director, chances are that “maintaining employee morale” isn’t an essential function of the job. If she’s in a service industry in a position that involves working with the public, you might be able to claim that an outgoing and upbeat personality is a qualification for the position. But generally, acting happy isn’t an essential job function, and you can’t require a depressed person to be happy without running afoul of antidiscrimination laws.

Bottom line
It’s difficult for anyone without medical training to tell the difference between seasonal blues and clinical depression. One requires accommodation under state and possibly federal law, and the other doesn’t. But since you probably won’t know the difference, it’s safest to avoid taking any steps that might be considered a refusal to accommodate while you’re learning about the situation. You don’t want to find yourself facing a discrimination charge that could have been avoided relatively simply. So consider accommodating your employees with the gift of a pressure-free holiday season (at least on the social front). If it helps avoid a possible claim, it’ll turn out to be a gift for you, too!

This article first appeared on HRHero.com on November 22, 2012.  For more information, contact Prestige or check out the following articles:

A Guide To Managing Employees With Holiday Depression And Stress
http://www.thegrindstone.com/2011/11/30/work-life-balance/a-guide-to-managing-employees-with-holiday-depression-and-stress-571/

How to not let holiday blues color your job
http://www.msnbc.msn.com/id/22201569/ns/business-careers/t/how-not-let-holiday-blues-color-your-job/#.ULOB1aW1Out

In the bleak midwinter: When holiday blues linger, talking about it can help
http://herald-review.com/lifestyles/health-med-fit/70aad8ee-30dc-11e1-8c95-001871e3ce6c.html

How to fight off the post-holiday blues
http://www.ceridian.com/corporate_health_article/1,6266,15759-76521,00.html

Coping with the Holiday Blues
http://www.valueoptions.com/clients/Initiatives/suicide_prev/html%20pages/images/PDFs/Coping_With_the_Holiday_Blues.pdf

Beating the Holiday Blues
http://www.justice.gov/dea/careers/eap/library/holiday_blues.pdf

03 Dec ‘Tis the season… for holiday parties!

It’s that time of year again.  Good food, good music, Secret Santa, and the potential for employee misbehavior, especially if alcohol is served.  Which means it’s also time for the Prestige annual tradition of offering some helpful strategies you may want to employ if you plan to serve alcohol at this year’s party:

* Timing is everything.  Choose to have alcohol available either pre-dinner or during dinner only.  If you decide to have the bar open during the entire party, make sure it closes at least one hour before the party ends.

* There’s more to the party than just drinking.  Promote the other aspects of the party, such as the menu and entertainment.  Give employees something else they can look forward to, such as the food and dancing, rather than the liquor selection.

* Choose the menu wisely.  Serve only beer and wine, not hard liquor, and limit the amount of salty, greasy, or sweet foods because they tend to increase thirst.

* Invite families, clients and/or vendors.  The presence of employees’ family members or other work-related colleagues should encourage employees to be on their best behavior.

Even with these precautions in place, there is still the chance that employees may get out of hand with their behavior or be too impaired to drive.  Here’s how to prevent those situations from happening:

* Designate managers to monitor employees’ behavior.  They should look out for: how much employees drink and whether they have a safe ride home; employee interactions, especially those who become “too friendly” with each other or if tempers rise; any other employee activities that may be dangerous to themselves and others.

* Cover all transportation bases.  Ask employees to designate a driver ahead of time or carpool with each other, or arrange for a taxi or car service for employees.  Just be mindful not to make employees feel like that is a requirement.

Prepare for the possibility of pre-partying. It’s safe to assume that some employees will start the party on their own before they arrive to the actual party, so to minimize that possibility:

* Let employees know that those who arrive drunk will not be admitted to the party.  Pre-designate a driver (e.g., an employee-volunteer or a taxi) to take the intoxicated employee home.

* Arrange for free transportation from your company’s site to the party site and back, so employees don’t have an opportunity to hit happy hour beforehand.

* Remind employees about your company’s Code of Conduct, which will be enforced at the party, by circulating e-mails and memos a few days before the party.  This is much more effective than trying to explain it to an employee who is already drunk.

Prestige wishes all of you a happy and safe holiday season!

15 Nov I’m Worried They’re Doing the Laundry Instead of the Work

This article by Steve Bruce first appeared on hrdailyadvisor.blr.com on October 08, 2012, with flex/telecommuting tips offered by Consultant Dayna Fellows, founder and president of WorkLife Performance, Inc.

Flexible scheduling and telework invariably raise the question in managers’ minds, How do I know they’re working?  Fellows says, If they’re getting the job done, maybe you shouldn’t care about the laundry. 

One of the advantages to telecommuting that many organizations find is that it forces managers to manage by results rather than by hours in the office.

Flex Program Evolution

Flex started in early 80s as a nice-to-have reaction to the influx of women in the workplace, and the requests of parents of both sexes who wanted to parent differently. But now it’s a business imperative.

Business Drivers

It’s important for managers to support flex as a work methodology, not a “little HR deal”.  Here Fellows lists the typical business drivers that favor flex.  Which will be important to your organization?

• Enhances recruiting—applicants are looking for it
• Gives employees a measure of flexibility and control
• Sends a message of respect, trust, accountability
• Addresses labor pool considerations (is attractive to women and millenials)
• Gives global access to talent—employees don’t have to be in your city (or country)
• Sends a message about your culture regarding work/life balance
• Increases morale–for example, people can use a compressed day off for children’s orthodontia or the dentist—they don’t have to take work time
• Similarly, offers greater productivity with fewer distractions
• Increases loyalty
• Offers critical flexibility to retirees
• Increases internal referrals
• SimplifiesADAaccommodation, hiring of Wounded Warriors
• Reduces absenteeism
• Improves traffic congestion/air quality–contributes to “green” and sustainability goals (and good community citizenship)
• Reduces “Presenteeism,” that is, employees who come in sick. (They don’t get much done, and they share their germs)
• Reduces real estate expenses, parking, transportation subsidies (These are hard-dollar metrics)
• Provides for business continuity in the event of harsh weather, hurricanes, etc. People are already set to work from alternate sites.
• Provides incentive in light of congestion, commuting costs
• Mitigates relocation costs

The 6 Challenges Managers Raise

The biggest challenge for flextime and telecommuting in particular is manager resistance. The reality is that managers are still accountable for what people do and they want answers.

• “How will I know they’re working?” Offer training around performance management and measurement, says Fellows. Move toward a results-oriented approach.
• “I need quality office coverage at all times.” Put in the policy that “business comes first.” This may limit flex options, but the manager has right to say, I need you in the office tomorrow.”
• “If I let one person do it, everyone will want to.” Make it clear that not everyone is eligible. The manager is in control.
• “I’ll never be able to find anyone.” That is unacceptable, so off-site workers have to be available. You may need multiple ways to reach people.
• “We’ll lose all our sense of being a team.” Limited the number of days people can be offsite. Establish one day that everyone’s in. Be forthright to all offsite workers—“I will expect great collaboration.” And to a seasoned employee you might say, “I expect that you will still be a mentor every day, wherever you are.”
• “How do I keep them from doing laundry in the middle of the day?” You can’t, says Fellows. But if they are always doing what they need to do, and are always available when you need them, why worry?

 For more informatioabout this, or any other HR-related matters, contact Prestige.

02 Nov What You Can Do to Help Those Impacted by Hurricane Sandy?

Watching news coverage of Hurricane Sandy, many people want to know what they can do to help. No matter where you are, you can help those who were in Hurricane Sandy’s path. Relief groups are already on the ground assessing the situation and offering assistance. The best way to help from a distance is to lend your support to experienced, reputable relief groups that are already assisting in the recovery effort. Below are some nationally recognized organizations that are working in the areas impacted by Sandy. You may also want to consider lending your assistance to smaller, local organizations doing similar work.

Donating Money to Relief Organizations

As always, be sure that the relief organization you choose is a reputable one that uses your donation responsibly. A good online resource to use for this purpose is Charity Navigator (http://www.charitynavigator.org), a nonprofit organization that has been independently reviewing charities on the basis of their financial records for the past 10 years.

Helping With Shelter, Food, and Emergency Supplies

The American Red Cross is providing emergency shelter and meals for evacuees. It is accepting donations on its Web site at http://www.redcross.org/. You can also donate $10 to the American Red Cross Disaster Relief, which helps people affected by disasters such as hurricanes, floods, earthquakes, wildfires, and tornadoes, by texting REDCROSS to 90999

AmeriCares (http://www.americares.org/), Direct Relief International (http://www.directrelief.org/), and Feeding America (http://feedingamerica.org/) are providing food, medical supplies, and emergency kits for people in need. All are accepting donations on their Web sites as well as posting updates about what they are doing to help those in Hurricane Sandy’s path.

Helping Children

Save the Children (http://www.savethechildren.org) is a nonprofit organization that focuses on improving the lives of children in the U.S. and around the world. Its mission has taken on a local focus as it is headquartered in Connecticut and is close to the areas impacted by Hurricane Sandy. Visit Save the Children’s Web site to learn how it is helping children affected by the storm and how you can help them.

Helping Animals

As always, the Humane Society of the United States (http://www.humanesociety.org/) is on the ground and is working to rescue animals caught in the storm and reunite them with their owners. The organization is asking for donations. Also, it is posting daily updates, advisories, and suggestions for how people can help on its Twitter feed at http://www.twitter.com/humanesociety. Headquartered in New York City, the American Society for the Prevention of Cruelty to Animals (ASPCA) is in the thick of rescue efforts for animals in the city affected by Hurricane Sandy. The ASPCA is asking for donations on its Web site (http://www.aspca.org/) and posting advisories, information about resources, and updates on its rescue activities on its Twitter feed at https://twitter.com/ASPCA/.

Donating Blood

The American Red Cross had to cancel more than 100 blood drives because of the storm, and supplies are always running low. You can schedule an appointment or search by zip code for blood drives near you at http://www.redcrossblood.org/.

Helping to Clean Up

There are many groups organizing volunteer cleanup crews throughout the areas impacted by Hurricane Sandy. You may want to check for opportunities with your local government, volunteer, community, and religious organizations.

This is intended for general information only. It does not provide the reader with specific direction, advice, or recommendations. You may wish to contact an appropriate professional for questions concerning your particular situation.

01 Nov Unauthorized Overtime

According to the Fair Labor Standards Act (FLSA) regulations, even a clearly communicated policy prohibiting unauthorized overtime does not relieve an employer from its legal obligation to pay employees for all hours worked. Therefore, if the employer allows the employee to perform the work, the employer is liable for compensating the employee. However, the FLSA does not prohibit employers from implementing a policy or enforcing an existing policy that prohibits unauthorized work, and it does not prohibit employers from disciplining employees for violating the policy.

For compliance assistance with FLSA regulations or any other Federal, State and Local laws, contact Prestige.

31 Oct Part 2: Combating Incivility and Toxicity in the Workplace

Yesterday, we looked at how incivility in the workplace can impact productivity and turnover.  Today, we will look at how organizations respond to, contain and train toxic behavior.

Containment and Training

Toxicity can spread like a virus.  It may start with one person behaving badly, but what happens over time is that the people who work around that individual begin to behave differently.  The people in the organization begin to believe the organization has a high tolerance for toxicity and that they won’t do anything about it.

One thing organizations should not do is allow a problem employee to be transferred internally, because then it spreads.  Training, clear expectations and accountability can help.

Many organizations teach employees how to interact in a respectful and constructive manner, in some cases holding employees financially accountable.

The type of training varies based on the industry and profession, with doctors getting sent to charm school to brush up on interacting with patients, sales people being sent to negotiation classes and attorneys to anger management training.

Leaders Need to Lead

In some organizations, incivility and toxicity is caused by those at the top.  Research shows that about 60 percent of the time the offender has higher job status than the target does.  Leaders set the tone.  After all, people tend to look up to see how those at the top behave in hopes that if they mimic their behavior, they’ll get ahead too.

In a survey of more than 1,200 employees regarding the narcissistic tendencies of their immediate supervisor:

• 31 percent reported that their boss is prone to exaggerate his or her accomplishments to look good in front of others;
• 27 percent reported that their boss brags to others to get praise;
• 25 percent reported that their boss had an inflated view of himself or herself;
• 24 percent reported that their boss was self-centered; and
• 20 percent reported that their boss will do a favor only if guaranteed one in return.

Having a narcissistic boss creates a toxic environment for virtually everyone who must come in contact with this individual.  The team perspective ceases to exist, and the work environment becomes increasingly stressful. Productivity typically plummets as well.

But managers claim they don’t realize how they are being perceived, in part because the higher individuals are in an organization, the less feedback they receive.  However, some executives push back, saying that employees are not thick-skinned enough and that they don’t have time to be nice.

Organizational Response

Most organizations simply do not consider the adverse effects of narcissistic bosses on worker productivity and stress. In fact, many companies encourage it since narcissists are often seen as outgoing and confident — traits considered necessary for success in any managerial role. However, there is a fine line between self-confidence on the one hand and selfishness that negatively affects others on the other.

It is important for executives to think about how good behavior can fit into “each piece of the human resource cycle,” from the company’s mission statement, to its recruitment and training policies.  There should be a thread of civility through everything a company does.

To create a civil workplace, leaders should:

• Set zero tolerance expectations.
• Look in the mirror to be sure they are role-modeling the right behavior.
• Weed out trouble before it enters the organization.
• Teach civility.
• Train employees and managers to recognize and respond to early signals.
• Put their ear to the ground and listen carefully.
• Hammer incivility when it occurs.
• Take complaints seriously.
• Refrain from excuses for powerful offenders, even if they’re rainmakers or protégés.
• Conduct exit interviews.

Behavioral values and expectations should be clearly spelled out in advance and employees held accountable — for compensation purposes — at a level equal to the level of importance placed on work output.  When values are clearly identified, reinforced and documented it’s easier for organizations to fire an otherwise productive but toxic individual, thereby making it clear that the organization takes its values seriously.

30 Oct Part 1: Combating Incivility and Toxicity in the Workplace

Rudeness and incivility in the workplace — seemingly inconsequential, inconsiderate words and deeds that violate conventional workplace conduct — creates a wide range of spillover effects.  Examples include things like talking down to others, not giving credit where due, hoarding ‘plum’ assignments, taking credit for others’ ideas, failing to return phone calls or excluding people from meetings.

The cost of employee incivility can be measured by analyzing turnover and commitment rates, productivity levels, and the estimated number of work hours lost because of negative interactions.  Research gathered via focus groups and surveys, as well as scientific experiments revealed that people literally did not perform as well, weren’t as creative and became more dysfunctional and aggressive when someone was rude to them.

For example, a U.S.-based survey of 775 managers and employees found that of those who faced incivility at work:

• 48 percent intentionally decreased work effort.
• 47 percent intentionally decreased time at work.
• 38 percent intentionally decreased work quality.
• 80 percent lost work time worrying about the incident.
• 63 percent lost work time avoiding the offender.
• 66 percent said their performance declined.
• 78 percent said their commitment to the organization declined.

Other researchers report similar findings.  In a U.S.-based study of over 400 leaders, ninety-four percent reported that they had worked with a toxic individual in the last five years.  There are three primary types of toxic behavior:

• Shaming, such as verbal humiliation, potshots and sarcasm.
• Passive hostility, such as passive aggressiveness, manipulation and territoriality about physical space and information.
• Team sabotage, such as meddling in team performance and using one’s authority to punish others.

Some believe that toxic behavior is a solo act, but there is often a “toxic protector” who enables the individual to get away with things and a “toxic buffer” who shields the team from their antics. Toxic protectors may enable this kind of behavior due to their relationship with the toxic person (such as a subordinate) or because the individual has valuable knowledge or is highly productive. Toxic buffers, on the other hand, place themselves between the toxic individual and the rest of the team, as needed, and may try to rationalize the toxic behavior.

Though feedback doesn’t generally work when it comes to the toxic individual, it can be an effective means of curbing the behavior of protectors and buffers.

Tomorrow we will look at how organizations respond to, contain and train toxic behavior